Refund Policy

If something is not right, tell us. We would rather refund you than keep money you did not mean to spend. Write to [email protected] from the email address of your account, and we answer within two business days.

• Forgot to cancel? If you are charged for a new period and write to us within 7 days of that charge, we refund it in full and cancel your subscription.
• Cancelling takes one tap in your account. It stops future charges; you keep access until the end of the period you already paid for. Cancelling on its own does not refund the current period: ask us if you want a refund under the 7-day rule above.
• The trial fee is refundable on request within 7 days if you have not opened your full chart.

A one-time report can be refunded within 14 days of purchase if you have not opened it. If a report did not arrive or something went wrong with it, we fix it or refund it, whenever you tell us.

Refunds go back to the payment method you used. Stripe sends them at once; your bank usually shows them within 5 to 10 business days.

Please write to us before disputing a charge with your bank: a refund from us is faster for you, and we can usually solve the problem the same day.

By starting your trial or opening a report you ask us to deliver the digital content immediately, and you acknowledge that this ends the 14-day withdrawal right for that content. This does not affect the refunds described above.